Terms & Conditions
Welcome to Tower Crown Logistics Ltd. Please review our general shipping agreement, delivery schedule timelines, and refund guidelines.
Shipping Terms and Conditions
General terms governing carriage, custody, sender obligations, and carrier liability.
1Definitions
In this shipping agreement, "we," "our," "us," "carrier," and "Tower Crown Logistics", its registered subsidiaries, agents, and operating branches. "You" and "Your" refer to the shipper, receiver, consignee, consignor, and any authorized representatives having an interest in the consignment and acting on behalf of the shipper.
2Agreement to the Terms of Service
This Agreement becomes immediately binding on both parties once we accept your shipment. By dropping off your shipment with us, delivering parcels to our warehouses, sending your shipment to our hubs, or authorizing our team for pickup, you expressly agree to all the terms and conditions contained herein. We reserve the right, at our sole discretion, to revise or modify these terms and conditions at any time. Your continued use of our service constitutes acceptance of any modified terms.
3Your Obligations & Packaging Standards
The shipper warrants that each article in the shipment is accurately described on the shipping document and waybill, and that any export or transit document accepted for transport is correctly marked, addressed, and packaged securely for safe transit. You confirm that there are no dangerous goods or contraband in the shipment and agree to comply strictly with all International Air Transport Association (“IATA”) regulations, national civil aviation protocols, and applicable laws for the carriage of restricted cargo.
4Undertaking Against Illegal Use & Fraud
You undertake that all shipments are goods lawfully owned by you and obtained through legitimate means. You agree not to deliver any shipment to us that is not lawfully owned or authorized by you. Any goods obtained through fraudulent, unlawful, or counterfeit means may result in immediate forfeiture, return to sender at your cost, or destruction of the shipment, alongside formal reporting to relevant law enforcement authorities. All handling and legal expenses related to fraud investigations will be borne entirely by the shipper.
5Responsibility for Payment & Carrier Lien
You are primarily responsible for all charges, including transportation rates, weight discrepancy surcharges, customs charges, import duties, and any other government-imposed taxes, levies, fines, demurrage, and clearance fees. Tower Crown Logistics holds a general lien on any goods and shipments in our custody for any unpaid charges or balances due.
6Items Not Acceptable for Transportation
We strictly do not ship physical cash, bank currency, negotiable instruments, original legal or educational certificates, firearms, munitions, hazardous explosives, or prohibited contraband. Certain items may be accepted only to limited destinations under restricted conditions. We reserve the absolute right to reject any package for safety, security, or regulatory reasons.
7Inspection of Goods
Shipments are subject to inspection and physical verification by government authorities (e.g. Customs, NDLEA, Aviation Security) or by us. However, we are not obligated to perform routine physical inspection of every sealed parcel. You agree that we incur no liability for failing to carry out any such inspection.
8Limitation of Liability
Our liability for loss, physical damage, delay, or failure to provide delivery information is strictly limited to standard carriage statutory terms. Customers desiring higher financial coverage must declare item valuation prior to shipment and pay the corresponding premium for third-party cargo insurance.
9Force Majeure
We are not liable for events or delays beyond our reasonable control, including acts of God, actions of public or border authorities, civil unrest, labor strikes, adverse weather anomalies, mechanical airline failures, armed conflict, epidemics, or defaults caused by shippers, senders, or consignees.
10No Warranties
We provide logistics and freight carriage services on a commercially reasonable effort basis. Except as explicitly stated in writing, we make no warranties, express or implied, and disclaim all statutory or implied warranties to the fullest extent permitted by law.
11Export Control and Customs Clearance
You are solely responsible for compliance with all applicable export and import laws, rules, customs declarations, and governmental regulations. You agree to provide all necessary documentation, invoices, permits, and declarations required for customs clearance at origin and destination checkpoints.
12Additional Operational Costs
We may incur reasonable additional expenses due to government directives, storage orders, re-routing recommendations, or local clearance rules, which the shipper and receiver remain jointly liable to settle in full.
13Delivery of Shipment & Authorized Receivers
You agree to nominate authorized persons to accept delivery on your behalf. Specific arrival times on estimated dates are not guaranteed, as line-haul transportation and doorstep delivery remain subject to logistics availability, road conditions, and local clearance speed.
14Claims Procedure & Timelines
Claims for physical damage or missing items must be formally noted and lodged at the point of delivery collection on the delivery receipt. No claims will be entertained until all transportation charges have been fully cleared. No claims will be recognized for parcels signed for and accepted without noting damage on the official delivery record.
15Disposal of Unclaimed Property & Demurrage
Unclaimed shipments left at destination warehouses beyond allowable holding periods will attract daily storage fees. Consignments that remain uncollected despite notice may be returned, re-consigned, or disposed of through auction to recover accumulated storage and logistics expenses.
16Technical Gadget & Electronics Policy
Customers shipping technical gadgets, laptops, phones, and complex electronics must grant permission for operational inspection and battery testing. We disclaim liability for pre-existing internal circuit defects, software errors, or operating system failures during handling.
17Customs Duties and Import Taxes
Customers and consignees are exclusively responsible for all import customs duties, tariffs, and statutory taxes assessed by border agencies. We are not responsible for delivery delays resulting from customs assessments or border clearance procedures.
18Right to Inspection at Point of Handover
We reserve the right to inspect goods at handover points without prior notice. The receiver is equally responsible for physically verifying parcel integrity before signing the handover confirmation slip.
19Routing Discretion
Tower Crown Logistics retains the sole discretion to determine the operational route, transshipment hubs, carrier partners, and conveyance modes for carrying your goods safely to destination.
20Subcontracting & Partner Carriers
We may employ reliable subcontractors, regional couriers, and partner airlines to perform carriage and handling. We contract with reputable providers and operate standard industry supervisory oversight.
Delivery Time Frame Policy
Estimated transit and doorstep arrival dates across local, domestic, and international routes.
Local Doorstep Shipping
For shipments within our primary metropolitan coverage area (specifically Lagos and Ibadan), we deliver directly to local doorstep addresses on the same day or the next business day following successful pickup.
Domestic Doorstep Shipping
Shipments dispatched within Nigeria but outside the immediate Lagos/Ibadan local zones are routed via our interstate network and delivered within 48 to 72 hours from the time of pickup.
International Doorstep Express
For international shipments sent via our express courier priority service, we deliver directly to recipient doorstep addresses in destination countries within 3 to 7 business days from the date of dispatch.
International Air Freight Cargo (Standard)
Commercial air freight cargo consignments sent via standard consolidated shipping typically have a delivery timeframe of 7 to 12 business days from the scheduled flight departure date.
Delivery Estimates Disclaimer: The timeframes mentioned above represent standard operational estimates. Variations may occur due to external factors such as airline schedules, customs inspections, regulatory audits, or weather. Tower Crown Logistics makes every effort to adhere to schedules and inform customers of any verified adjustments.
Cargo Refund & Claims Policy
Guidelines regarding consignment delay, transit hazards, lost item investigations, and compensation claims.
1Goods Damaged Due to Operational Delays
Our refund policy does not apply to goods damaged as a result of transit delays. It is important to note that most logistical delays are beyond our direct operational control and may be caused by airline backlogs, flight reschedules, or customs inspections. While we make every effort to expedite shipping, delays can occur due to external factors. We cannot be held liable for damage or spoilage incurred during such periods.
2Goods in Transit
We do not provide refunds for goods damaged in transit by natural events, road incidents, or unavoidable third-party mishaps beyond standard carrier scope. While our team exercises every precaution to ensure safe handling, unforeseen transit hazards cannot be indemnified without declared cargo insurance.
3Coverage for Lost Items in Carrier Custody
Our refund policy strictly covers the verifiable loss of complete packages or parts of items lost while under our direct custody during transit. In the rare event of verified loss, our team investigates the matter thoroughly and provides financial compensation according to declared consignment values and regulatory carriage guidelines.
4Claims Window & Submission Procedure
If you believe you are eligible for compensation based on the policy terms, contact our customer desk during working hours. Please provide complete consignment information, including your tracking code, invoices, packing list, item descriptions, and photos of packaging.
5Policy Exceptions & Updates
Our refund policy may be subject to specific contractual terms agreed upon in corporate commercial contracts or statutory legal mandates. We reserve the right to modify or update our refund policies at any time.
Submitting a Claim to Customer Support
To file a claim for lost items or verified discrepancies, please reach out to our dedicated support team with your tracking code, package invoice, and relevant documentation:
Have questions regarding our policies?
Our logistics officers and dispatch agents are on standby to guide you.