Privacy Policy

1Scope & Purpose of this Policy

Tower Crown Logistics Ltd is committed to respecting your privacy and safeguarding your personal information. This Privacy Policy outlines our practices for collecting, using, disclosing, and protecting the data of shippers, consignees, website visitors, and corporate account holders.

2Information We Collect

To fulfill shipping orders, provide real-time tracking, clear customs, and handle doorstep delivery, we gather essential information including:

• Sender & Receiver Details: Full names, telephone numbers, email addresses, pickup locations, and destination physical delivery addresses.
• Consignment Data: Descriptions of goods, parcel weights, dimensions, commercial value declarations, and customs documentation.
• Digital Records: Assigned tracking numbers, delivery milestone logs, proof of delivery timestamps, and terms acknowledgment records.
• Technical Identifiers: IP addresses, browser user-agents, and cookie tokens collected when accessing our digital tracking platforms.

3How We Use Your Personal Data

We process your data strictly to execute our contracted logistics operations and satisfy legal compliance:

• Facilitating transit, customs clearing, air freight scheduling, and doorstep parcel handover.
• Transmitting status updates via SMS, WhatsApp, and email regarding consignment milestones.
• Recording digital policy consent and terms acknowledgment as required for cargo safety compliance.
• Preventing fraudulent cargo bookings, verifying sender identity, and preventing illegal contraband shipment.

4Data Sharing & Operational Disclosures

We do not sell, rent, or lease your personal information to third-party marketing companies. Data is shared only with trusted entities directly involved in consignment processing:

• Aviation partners, air cargo carriers, and international freight forwarding collaborators.
• Regional dispatch hubs and last-mile doorstep courier drivers.
• National customs authorities, aviation security screening bodies, and law enforcement agencies when legally required.

5Data Security & Storage Standards

We deploy physical, administrative, and industry-standard technical security measures to protect your personal information against unauthorized access, destruction, or alteration. All shipment and policy acknowledgment records are stored in secured database environments with access controls.

6Your Rights Under NDPR and Privacy Regulations

Under the Nigeria Data Protection Act (NDPA), NDPR, and applicable international data protection laws, you retain rights regarding your personal records:

• The right to request access to the personal data we hold about your shipping history.
• The right to correct inaccurate or outdated consignee phone numbers or address details.
• The right to inquire about data processing activities and request deletion where statutory retention mandates allow.

7Contact Desk for Data Protection

For inquiries regarding your personal data or this policy, please reach out to our compliance desk at privacy@towercrownlogistics.com or contact our customer support team directly.