Frequently Asked Questions

Delivery times vary depending on the destination and the type of service selected. Shipping typically takes 3-7 business days, You can track your shipment in real-time on our Tracking page.

Yes, we provide comprehensive door-to-door delivery services. We pick up your cargo from the origin and deliver it directly to the specified destination address.

While we strive for on-time delivery, delays can occasionally occur due to customs processing or weather conditions. If your shipment is delayed, our team will proactively inform you and work to resolve the issue as quickly as possible.

Your tracking number is provided in your booking confirmation email and on the physical waybill receipt given at the time of shipment pickup.

Tracking updates occur as your shipment passes through major hubs and checkpoints. If your status hasn't updated for more than 48 hours, please contact our support team for a detailed status report.

We use specialized packaging materials and handling protocols for fragile or sensitive items. Our team is trained to ensure that delicate cargo is properly secured and protected throughout its journey.